- All items on this store are sold on a made-to-order basis where customers make an advance purchase during a pre-order window. Once sales conclude, the items are sent to manufacture in one of two production facilities in the UK and USA where production takes approximately 2-3 Weeks.
- Once manufactured the items will ship immediately (please see shipping information further down this page)
- We regret that once a pre-order window closes, all sales are final and changes to the items (such as size/colour/quantity) will no longer be possible. Changes to shipping might be possible if there is no change in cost associated.
- Please be aware that whilst we strive to minimise any disruption, production times are subject to change. Given the made-to-order nature of these sales twtw.shop is unable to accept liability or provide compensation for a delay in production times that results in a later than expected delivery of your item.
We accept payments via Credit & Debit Card, Apple Pay & Paypal.
When using a credit/debit card charges to your account will be made through our Merchant service provider Shopify and appear on your statements as Twenty Twenty London.
All Transactions take place on secure, encrypted gateways hosted and operated by our Merchant service provider
All sales transacted on twtw.shop are taken in GBP with currency conversion provided by Shopify.
- U.K orders will be shipped domestically (via Royal Mail) and arrive within 3-5 days on Standard shipping, and 1-2 working days on express shipping. All orders are trackable
- EU orders will be shipped airmail from the UK (via Royal Mail) and arrive within 5-7 days on Standard shipping. We regret we can not provide tracking on orders to the EU.
- USA orders will be shipped domestically from California (via UPS) and arrive within 5-7 days on Standard shipping, and 2-4 days on express shipping. All orders are trackable
- Canada orders will be shipped airmail from California (via UPS) and arrive within 7-10 days on Standard shipping, and 5-7 days on express shipping. All orders are trackable.
Orders for the rest of the world (Outside EU, Canada & USA) will be shipped airmail from the UK and arrive within approx 28 working days. We regret we can not provide tracking on international orders outside of EU, Canada & USA.
If after 28 days your item has still not been received, we will issue a refund in full, or where stock permitting, send out a replacement item
- We regret that customers are unable to pick up items in person or send their own courier of choice to collect a shipment.
- Customers will be liable for ALL import duties and customs charges the shipment may incur on arrival at the shipment destination.
With the exception of items available on Pre-order; All items will be dispatched from our store on the next working day. Orders made on the weekend will be dispatched on the following Monday
REFUNDS & RETURNS
- In the event of damage or malfunction, customers have 14 days from receipt of their shipment to request a full refund or replacement item (stock permitting). Your refund will be processed within 5 working days from receipt of your request, and if you've requested replacement items they will be shipped at no additional cost. You will not be required to return any defective items.
- For pre-order items, customers can cancel their order entirely and receive a full refund as long as the refund request arrives before the pre-order window concludes. Once this window closes, all sales are final and returns and refunds will only be accepted in the case of damage, malfunction or non-arrival.
- Regrettably we can not offer refunds on unwanted items or on items where sizing is not as expected.
PLEASE CONTACT ORDERS@TWTW.SHOP FOR FURTHER ASSISTANCE, REFUND CLAIMS & ORDER ENQUIRIES
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